Privacy Policy

FarmTrack is operated by Luc van Rhyn ([VERIFY: company registration number and legal entity name]), a livestock farm management software service based in the Republic of South Africa.

We are a Responsible Party under the Protection of Personal Information Act 4 of 2013 (POPIA).

Our designated Information Officer is:

• Name: [VERIFY: Information Officer full name — often the sole proprietor/director]
• Email: vanrhynluc@gmail.com
• Address: [VERIFY: Registered business address for POPIA registration]

Note: POPIA requires registration of the Information Officer with the Information Regulator of South Africa. [VERIFY: Confirm registration status before paid-ad launch]

We collect the following categories of personal information:

• Account information: Your name, email address, and password (hashed) when you register.
• Farm data: Animal records, camp configurations, observations, and other livestock management data you enter into the platform. This data belongs to you.
• Billing information: Subscription tier and billing history. Payment processing is handled by PayFast; we do not store card numbers.
• Usage data: Log entries and error reports used for platform stability. No behavioural profiling is performed.
• Contact enquiries: Name, email, phone, and message content when you submit a quote or contact form.

We use your personal information only to:

• Provide and maintain your FarmTrack subscription.
• Process billing via PayFast.
• Send transactional notifications (password reset, invoice) and product updates you have opted into.
• Diagnose and resolve technical issues.
• Comply with legal obligations under South African law.

We do not sell, rent, or share your farm data with third parties for marketing purposes.

All farm data is stored in a Turso (libSQL) database hosted in the EU-West (Frankfurt) region. Data is encrypted at rest and in transit using TLS 1.2+.

We apply role-based access controls, per-tenant data isolation, and regular automated backups. No farm data is accessible across tenant boundaries.

[VERIFY: Cross-border transfer disclosure — storing data in EU (Germany) constitutes a cross-border transfer under POPIA s72. Confirm that the EU adequacy or other s72 basis applies before paid-ad launch.]

Your data is stored on servers located in the European Union (Germany). South Africa's POPIA section 72 restricts cross-border transfers of personal information. We rely on the following basis for this transfer: [VERIFY: State the s72 basis — e.g. data subject consent, contractual necessity, or adequacy of recipient country's laws — before paid-ad launch.]

We retain your personal information for as long as your account is active, plus [VERIFY: retention period — commonly 5 years for tax/financial records under the Tax Administration Act; confirm with your accountant] after account closure to meet statutory obligations.

Farm observation data (logs, animal records) is retained for the life of your subscription and deleted [VERIFY: deletion timeline post-account-closure, e.g. 30 days] after cancellation on request.

Under POPIA you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request we correct inaccurate personal information.
• Deletion — request erasure of your personal information (subject to legal retention requirements).
• Objection — object to the processing of your personal information.
• Portability — receive your farm data in a structured, machine-readable format.
• Complaint — lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

To exercise any of these rights, contact our Information Officer at vanrhynluc@gmail.com. We will respond within 30 days in accordance with POPIA.

The FarmTrack marketing website uses minimal cookies for functional purposes only (e.g. session state). We do not use third-party advertising cookies or cross-site tracking scripts. [VERIFY: Audit actual cookies set by the live site before paid-ad launch — Meta Pixel or Google Ads tags would require explicit consent under POPIA.]

We may update this policy from time to time. We will notify active subscribers of material changes by email at least 30 days before they take effect. Continued use of the service constitutes acceptance of the updated policy.

Questions about this privacy policy or your personal information:

• Email: vanrhynluc@gmail.com
• Phone: 071 210 7201